Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for Recoverly.

Free plan

Recoverly includes a free plan: your first audit (results viewable for 7 days) and your top recovery case, with no card required. You can evaluate the Service before paying anything. There is no time-limited trial of paid features.

Billing

• Paid plans (Core and Core Plus) are billed monthly in USD in advance through Stripe.
• Your subscription renews automatically until you cancel.

45-day guarantee (paid plans)

If the Direct Revenue verified by Recoverlywithin 45 days of your paid playbook going live is less than one month’s fee, we will refund your first month. Assisted revenue is not counted toward this guarantee. To claim it, email support@payrecoverly.com within 14 days after the 45-day window ends.

How to cancel

You can cancel at any time from Dashboard → Billing, which opens the Stripe customer portal. After cancellation, you keep access until the end of your current paid period, and you will not be charged again.

Refunds

• Because you can cancel at any time and the free plan lets you evaluate the Service before paying, we generally do not provide refunds for partial subscription periods already paid (other than under the 45-day guarantee above).
• If you were charged in error, or where a refund is required by applicable law, contact us and we will make it right.

Disconnecting Stripe

Disconnecting your Stripe account stops Recoverly from accessing it and halts further payment-update emails. Disconnecting does not by itself cancel your Recoverly subscription — cancel from the billing page as described above.

Contact

Questions about billing or refunds? Email support@payrecoverly.com.