Stripe decline code
do_not_honor
The issuing bank refused the charge without giving a specific reason. It's one of the most common — and most ambiguous — decline codes.
Why it happens
- The issuer's fraud or risk system flagged the transaction.
- An account hold or limit the bank won't detail.
- The customer needs to confirm the charge with their bank.
Should you retry it?
Sometimes — it depends on the issuer
Because the reason is unspecified, some do_not_honor declines clear on a later attempt while others need the customer to call their bank. Retry on a measured schedule and nudge the customer too.
How to recover it
Retry on a moderate schedule and send a reminder so the customer can authorize the charge with their bank or switch cards.
Recoverly retries at 2, 5, 10 and 20 days, up to 4 attempts within a 30-day window.
See how much failed-payment revenue you can recover
Connect Stripe (we only read) and Recoverly shows your recoverable revenue in 30 seconds.
Related decline codes
Recoverly retries up to 4 times within 30 days. This page is informational and not affiliated with Stripe.