Stripe decline code
generic_decline
The bank declined the charge and didn't share a specific reason — a generic refusal similar to card_declined.
Why it happens
- The issuer withheld the precise reason for security.
- A risk or fraud check blocked the charge.
- A temporary account restriction.
Should you retry it?
Sometimes — it depends on the issuer
Without a specific reason, the outcome varies: some clear on retry, others need the customer to act. A measured retry plus a reminder is the safe approach.
How to recover it
Retry on a moderate schedule and email the customer so they can update their card or contact their bank if needed.
Recoverly retries at 2, 5, 10 and 20 days, up to 4 attempts within a 30-day window.
See how much failed-payment revenue you can recover
Connect Stripe (we only read) and Recoverly shows your recoverable revenue in 30 seconds.
Related decline codes
Recoverly retries up to 4 times within 30 days. This page is informational and not affiliated with Stripe.