Stripe decline code
transaction_not_allowed
The card doesn't permit this type of transaction — for example online or recurring charges may be disabled on it.
Why it happens
- The card is configured to block recurring or online payments.
- A regional or issuer restriction on the card.
- A card type that can't be used for subscriptions.
Should you retry it?
Sometimes — it depends on the issuer
If it's a setting the customer can change, a later retry may work; otherwise they'll need a different card. Pair retries with a reminder.
How to recover it
Retry on a moderate schedule and ask the customer to enable online/recurring payments or use another card.
Recoverly retries at 2, 5, 10 and 20 days, up to 4 attempts within a 30-day window.
See how much failed-payment revenue you can recover
Connect Stripe (we only read) and Recoverly shows your recoverable revenue in 30 seconds.
Related decline codes
Recoverly retries up to 4 times within 30 days. This page is informational and not affiliated with Stripe.