Stripe decline code
incorrect_cvc
The CVC (the 3- or 4-digit security code) submitted with the card didn't match what the issuer expects.
Why it happens
- The customer mistyped the security code.
- The stored card details are out of date after a reissue.
- The wrong card's CVC was entered.
Should you retry it?
No — the customer must update their card
Re-charging the same stored details will keep failing. The customer needs to re-enter the correct card information.
How to recover it
Prompt the customer to re-enter their card on a secure update page so the correct CVC is captured.
Recoverly does not retry this code. It triggers the reminder sequence with a Stripe-hosted card-update page so the customer can add a working card in one click.
See how much failed-payment revenue you can recover
Connect Stripe (we only read) and Recoverly shows your recoverable revenue in 30 seconds.
Related decline codes
Recoverly retries up to 4 times within 30 days. This page is informational and not affiliated with Stripe.