Stripe decline code
stolen_card
The issuer declined because the card has been reported stolen. As with lost cards, the reason is hidden from the cardholder at checkout for security.
Primary source: Stripe’s official decline codes reference
Why it happens
- The customer reported the card stolen and the bank blocked it.
- The bank flagged the card for fraud and froze it.
- A replacement card is being issued.
Should you retry it?
No — the customer must update their card
A stolen card is permanently blocked. Retrying is futile; the customer must supply a new card.
How to recover it
Invite the customer to add their new card on a secure update page. Stop retrying the blocked card.
Retrying won't fix this code — the customer has to act. Recoverly's approve-first sequence emails the customer a Stripe-hosted payment page where they can update their card in one click. Recoverly never charges or retries cards itself.
See how much failed-payment revenue you can recover
Connect Stripe (we only read) and Recoverly shows your recoverable revenue in 30 seconds.
Related decline codes
Written by the Recoverly team · Published June 25, 2026 · Last reviewed July 17, 2026
Recoverly finds invoices Stripe’s retries left unpaid and — with your approval — sends payment-update emails, then verifies what actually came back. This page is informational and not affiliated with Stripe.