Stripe decline code
stolen_card
The issuer declined because the card has been reported stolen. As with lost cards, the reason is hidden from the cardholder at checkout for security.
Why it happens
- The customer reported the card stolen and the bank blocked it.
- The bank flagged the card for fraud and froze it.
- A replacement card is being issued.
Should you retry it?
No — the customer must update their card
A stolen card is permanently blocked. Retrying is futile; the customer must supply a new card.
How to recover it
Invite the customer to add their new card on a secure update page. Stop retrying the blocked card.
Recoverly does not retry this code. It triggers the reminder sequence with a Stripe-hosted card-update page so the customer can add a working card in one click.
See how much failed-payment revenue you can recover
Connect Stripe (we only read) and Recoverly shows your recoverable revenue in 30 seconds.
Related decline codes
Recoverly retries up to 4 times within 30 days. This page is informational and not affiliated with Stripe.